Exchange and return

Not satisfied with your product?

We are sorry to hear that your product did not turn out as you had hoped! If you have placed an order with Hulabag, and you are not satisfied with the product, you can of course return it to us, provided this is done within 14 days of receipt of the product. We will ensure that the amount is refunded to your account within 5 days.

This is done in three simple steps:

 

Step 1: Fill in the return form

Download here the return form and fill it in completely. 

 

Step 2: Send the product

Return the item together with the completed return form to the return address. The sender is responsible for the package sent, so to avoid misunderstandings, you must ensure that the package you return has a Track and Trace code.

 

Step 3: Receive the purchase amount back

When we have received the product, we will ensure that the purchase amount is refunded to your account within five working days.