The average delivery time of the products is between 1 and 3 working days.
We do everything we can to ship your order as soon as possible. Due to busy times, shipping time may take longer.
Where can I find my order number?
Once you have placed your order with Hulabag, you will receive a confirmation email containing the order number of your order.
Haven't received anything yet? Check if the email ended up in your spam box, if this is not the case you can contact us directly via info@hulabag.nl
I am not satisfied with my order, what now?
We are sorry to hear that you are not satisfied with your order. Do you want to return your order? Then follow the simple steps on the exchange and return page.
I returned my order, when will I get my money back?
After receipt of the return, the purchase amount will be refunded to your account within 14 working days.
My Festicap is leaking, what now?!
Of course, that is not the intention and we would like to solve this problem together.
Sometimes you might not be there and screw the cap on the bottle properly, don't forget to check that first! That said: Here's what you gotta do.
Send an email to info@hulabag.nl with your order number. Add a video of the Festicap attached to a water bottle in this email. We would like to see a 360 of the cap on the bottle to be able to assess whether the cap is attached correctly to the water bottle. You can then hold the water bottle upside down and squeeze it slightly to test the cap. This way we can assess whether the cap is eligible for warranty.
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